What we collect
When you order we collect your WhatsApp phone number, your name as you give it to us, your delivery address and pincode, and the reference number of your UPI payment. That is all. We do not ask for your date of birth, your email address, or any identity document.
Why we collect it
To tell you whether we can deliver to your pincode, to work out the courier charge, to pack and address your parcel, and to match your payment to your order. We do not use your details to build a profile of you, and we do not send marketing messages unless you ask us to.
WhatsApp conversations
Ordering happens on WhatsApp, so your conversation with us lives in WhatsApp and is subject to Meta’s own terms and privacy policy as well as ours. We can see and retain the messages you send us. We cannot delete them from your device — you can, at any time.
Payment information
Payment is by UPI, directly to us. We never see or store your card number, bank credentials, UPI PIN or any password. We keep only the payment reference, so that we can match your payment to your order.
How long we keep it
We keep order details only as long as we need them for the order itself, for any replacement window, and for tax records we are required by law to retain.
Who we share it with
Your name, address and phone number go to the courier carrying your parcel, because they cannot deliver it otherwise. Nobody else. We do not sell your data, we do not rent it, and we do not pass it to advertisers.
Your choices
You can ask us what we hold about you, ask us to correct it, or ask us to delete it, at any time, on the same WhatsApp number you ordered from. We may need to keep records we are legally required to keep.
How to contact us
Grievance Officer: Suba TrichySubbaRaman, Proprietor, Chennai Annapoorani. Phone and WhatsApp: +91 96771 92015. Address: 5A Ceebros Gardens, 38 Arcot Road, Virugambakkam, Chennai 600092, Tamil Nadu, India. We reply within one business day.