Where we deliver
We deliver across India. We also ship to international destinations where courier rules permit that product and that address — this is confirmed per order, never assumed. Share your destination and pincode on WhatsApp and we will tell you whether we can ship there before you pay.
Courier charges
Courier charges are at actuals. They are not included in the jar price. Once you share your delivery pincode we confirm the exact courier charge and the total in chat, before you pay anything. A 250 g jar is usually charged at around 500 g volumetric weight, so the cost varies with distance and courier.
Dispatch timing
Jars are sealed after your order is confirmed and paid — nothing sits in stock waiting. We confirm your dispatch date with you in chat, and we reply to WhatsApp messages within one business day. Once a parcel is with the courier, transit time is not within our control; we will track it with you and keep you updated if it runs late.
Packaging and leakage
Each jar is a food-grade PET jar with a sealed closure, cushioned inside an outer carton. PET is used rather than glass so a jar survives courier handling.
Damaged or leaking parcels
If your parcel arrives damaged or leaking, message us on WhatsApp as soon as you can after delivery. Send photographs of the outer carton, the jar and the seal, taken before the jar is cleaned or opened — we need those to raise it with the courier. We will agree the resolution with you in chat.
Returns and replacements
We will put right an order where the item delivered is not the item ordered, where the jar arrives damaged or leaking, or where a paid order is not delivered at all. Because jars are sealed after your order is confirmed, a replacement is packed with the next batch rather than shipped the same day. A refund is returned to the instrument you paid from. We agree which of the two applies with you in chat.
What we cannot accept back
An opened jar cannot be returned or refunded. That is a food-safety rule rather than a commercial one — a pickle that has left our hands and been opened cannot be verified or resold. We also cannot take a jar back because the heat, salt or sourness was not to your taste. Every product page publishes the full ingredient list so you can judge before you order.
How to contact us
Grievance Officer: Suba TrichySubbaRaman, Proprietor, Chennai Annapoorani. Phone and WhatsApp: +91 96771 92015. Address: 5A Ceebros Gardens, 38 Arcot Road, Virugambakkam, Chennai 600092, Tamil Nadu, India. We reply within one business day.